Shipping policy
SHIPPING POLICY
Last updated: August 2026
Thank you for shopping with Neubauer Designs.
Every order is prepared with great care. As many of our products are handcrafted, processing times may vary depending on product availability and current order volume.
Processing Time
Orders are typically prepared and dispatched within 2–5 business days.
Products that are handmade to order may require additional production time. If this applies to your order, the estimated processing time will be clearly communicated on the product page whenever possible.
Orders are processed Monday through Friday, excluding Belgian public holidays.
Shipping
Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information (where available).
Delivery times depend on the destination country and the selected shipping carrier.
Estimated delivery times are provided for guidance only and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated during checkout based on the destination and the size or weight of your order.
Any applicable shipping promotions will automatically be applied during checkout when the conditions are met.
Delays
Although we always aim to dispatch orders as quickly as possible, occasional delays may occur due to circumstances beyond our control, including carrier delays, customs procedures or periods of high demand.
Neubauer Designs cannot be held responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Neubauer Designs cannot be held responsible for additional shipping costs or delays resulting from incorrect or incomplete address information provided by the customer.
Damaged Parcels
If your parcel arrives visibly damaged, please take photographs before opening it whenever possible and contact us within 48 hours of delivery.
This allows us to investigate the issue with the shipping carrier and offer an appropriate solution.
Lost Parcels
If your parcel appears to be lost during transit, please contact us as soon as possible.
We will work together with the shipping carrier to investigate the shipment and help resolve the situation.
Questions
If you have any questions regarding shipping, please contact us at:
Neubauer Designs